Intercontinental Hanoi Westlake By Ihg | Hanoi ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

05 Tu Hoa,Tay Ho, Hanoi, Vietnam, No postal

“The picturesque view over West Lake was absolutely amazing!”view full review

Intercontinental Hanoi Westlake By Ihg is a luxurious 5-star lakeside hotel located in the vibrant Tay Ho district, featuring award-winning dining options and personalized service at the Club InterContinental Lounge. Guests can enjoy easy access to the city's attractions while experiencing a tranquil environment.

Rooms & Amenities

The hotel's 293 elegant guestrooms and suites are designed with contemporary Vietnamese aesthetics, offering private balconies with scenic views, large working desks, and Wi-Fi access. Each room features amenities such as a soaking tub and rain shower.

Dining Options

Dining options include Milan, offering authentic Italian cuisine, and Saigon Restaurant, presenting a fusion of Vietnamese dishes. Guests can unwind at the Sunset Bar, Hanoi's only overwater bar, known for its cocktails and lakeside ambiance.

Leisure & Business

Leisure facilities comprise an outdoor pool, a state-of-the-art fitness center, and wellness services. The hotel also provides versatile function spaces for meetings and events, equipped with modern business support amenities.

Location & Transportation

Intercontinental Hanoi Westlake By Ihg is ideally situated close to several landmarks, such as the Presidential Palace and the Temple of Literature, providing opportunities for cultural exploration. Public transport options include nearby bus stations for convenient city access.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Classic Room

Max:

2 persons

465 sq. feet

Bed options:

1 King-size bed

City view

Shower

Heating

room details

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Classic Twin Room City View

Max:

2 persons

465 sq. feet

Bed options:

2 Single beds

City view

Shower

Heating

room details

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Classic Twin Room Lake View

Max:

2 persons

465 sq. feet

Bed options:

2 Single beds

Lake view

Shower

Heating

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Hanoi 2.1 mi

Airports

Noi Bai International (HAN) 13.5 mi

Cat Bi International (HPH) 73.8 mi

Train

Ha Noi Railway station 2.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Breakfast Buffet

“I was blown away by the breakfast buffet at the Intercontinental Hanoi Westlake. The variety was amazing, with everything from delicious pho to freshly cooked Vietnamese dishes. It was, without a doubt, the best hotel breakfast I've ever experienced, and I looked forward to it each morning!” view full review

Spacious and Luxurious Rooms

“The room I stayed in was incredibly spacious and well-appointed. It came with a huge bathroom, a balcony, and every amenity I could possibly need, including a pillow menu and luxurious bathrobes. It seemed like a little slice of heaven after long days out.” view full review

Relaxing Over-Water Experience

“One of the highlights of my stay was the over-water room I got upgraded to. It provided a peaceful escape, where I could unwind and enjoy amazing views of the lake. The ambiance was truly relaxing, making it a great place to recharge.” view full review

Well-Equipped Gym

“The fitness center was another great facility. I appreciated having access to a gym that was open 24 hours, equipped with good machines to keep up with my workout routine. It ensured I could stay fit even while traveling for business.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Golf course
Yoga class
Sports trainer
Aerobics

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet
Children's pool

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Heating
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

05 Tu Hoa,Tay Ho, Hanoi, Vietnam, No postal

Map view

05 Tu Hoa,Tay Ho, Hanoi, Vietnam, No postal

City landmarks

Monument

Ho Chi Minh Mausoleum

1.5 mi

Lake

West Lake

5200 ft

Pagoda

Tran Quoc Pagoda

1.1 mi

Landmark

Temple Of Literature

2.1 mi

Museum

Vietnam Military History Museum

1.9 mi

Landmark

Truc Bach Lake

5000 ft

Square

Ba Dinh Square

1.5 mi

Park

Hanoi Botanical Garden

1.2 mi

Pagoda

One Pillar Pagoda

1.6 mi

Church

Cua Bac Church

1.3 mi

Pagoda

Quan Thanh Temple

1.4 mi

Castle

Thang Long Imperial Citadel

1.8 mi

Palace

Presidential Palace

1.3 mi

Gallery

Work Room Four

4100 ft

Landmark

Long Bien Bridge

1.9 mi

Landmark

Presidential Palace Historical Site

1.3 mi

Landmark

Ho Chi Minh's Stilt House

1.4 mi

Landmark

Phu Tay Ho

4300 ft

Landmark

Bach Ma Temple

2.0 mi

Landmark

Old City Gate

2.0 mi

Museum

Ho Chi Minh Museum

1.6 mi

Landmark

Ho Tay Water Park

1.4 mi

Monument

Flag Tower of Hanoi

1.9 mi

Landmark

A-Roaming Bodyworker

2900 ft

Landmark

Hanoi Night Market

2.1 mi

Museum

Vietnam Fine Arts Museum

2.0 mi

Landmark

Pho Linh Temple

3800 ft

Landmark

Huu Tiep Lake and the Downed B-52

1.3 mi

Landmark

Hanoi Old Citadel

1.4 mi

Nearby

Gallery

Hanoi Design Center

1700 ft

Restaurants

Oven d'Or Restaurant

900 ft

11 Xuan Dieu K5 Nghi Tam

Saigon Restaurant

700 ft

05 Tu Hoa Tay Ho district

Cafe du Lac

1000 ft

5 Tu Hoa street Tay Ho distrcit

Dieu's Cuisine

1100 ft

98 Tu Hoa Quang An

Hemispheres Steak & Seafood Grill

1400 ft

Sheraton Hanoi Hotel K5 Nghi Tam

Maison de Tet Decor

1500 ft

Villa 156 Tu Hoa Nghi Tam Village West Lake

Batavia Restaurant & Cafe

900 ft

116 Ngoc Ha Street Ngoc Ha Ward

Reviews and Ratings

Reviews from guests about their experience.

Adam

United States, March 2025

6.4/10

I recently stayed at the Intercontinental Hanoi Westlake, which offers a stunning hotel right on the edge of the lake. The breakfast spread was really good and truly the highlight of my experience. However, several aspects, like the service and room features, fell short of expectations. Although the location provided a serene atmosphere, it was quite distant from the city center, making trips more cumbersome than I anticipated.

Rooms

6.0

The room had a beautiful view, though it felt smaller with the extra bed for my child. There were some issues with mosquitoes in the room that dampened the experience.

Service

6.0

While some staff were friendly and efficient, others seemed to lack attentiveness. There were several instances where my requests were either forgotten or took too long to fulfill.

Location

6.0

The hotel is located on West Lake, providing a peaceful retreat. but it's quite far from major attractions, which made getting around a challenge.

Dining

8.0

Breakfast was absolutely fantastic with an extensive selection, but dining options for other meals felt overpriced and underwhelming at times.

Facilities

6.0

The swimming pool was smaller than expected and closed too early, leaving limited options for relaxation after dinner. There were no kids' facilities, which was a letdown for family travelers.

Louis

United States, December 2024

6.4/10

I really enjoyed my stay at Intercontinental Hanoi Westlake, thanks to the beautiful lakeside location and the attentive staff. However, I did find some areas, like the dining options and the size of the wine pours, could use improvement. While the rooms were comfortable, some felt a bit dated, which detracted slightly from the overall luxury experience.

Rooms

8.0

I stayed in a deluxe room that was well-appointed and had a beautiful view of the pond. The room was clean but felt a little dated and could use better ventilation.

Service

9.0

The staff were incredibly friendly and responsive, always willing to help. They made the experience enjoyable, though I noticed they sometimes needed reminders to get things done.

Location

9.0

The hotel's lakeside location is super calming, making it perfect for a restful stay. It's also conveniently located near other hotels and some restaurants, though taxis are often needed for popular spots.

Dining

7.0

While the breakfast buffet had a nice variety, the quality of the food overall didn't really meet my expectations for a 5-star hotel. The wine pours were pretty skimpy, which felt a bit disappointing given the prices.

Facilities

7.0

Facilities were decent, including a small pool and good fitness center, although the pool could be larger for the size of the hotel. Room service and other amenities functioned well and added to the convenience.

Fred

United States, December 2024

6.0/10

I had mixed feelings about my stay at the Intercontinental Hanoi Westlake. The lakefront location was lovely and the amenities were impressive, but the rooms felt a bit dated and the service had some hiccups. Overall, while it had great potential, it didn't quite meet my expectations for a luxurious experience.

Rooms

6.0

The room was large and came with many great amenities, but it felt dated with some musty odors and peeling paint. I expected more for a 5-star hotel.

Service

5.0

The staff were friendly, but I found the check-in process to be slow and a bit confusing. I also had to deal with interruptions despite using the 'Do Not Disturb' sign.

Location

7.0

The tranquil position by the lake was nice, but it was a bit far from Hanoi's main attractions, which limited my options for dining and shopping.

Dining

7.0

The breakfast buffet was quite good with a variety of options, but I felt that certain meal experiences could have been better organized, especially the dinner service.

Facilities

6.0

Facilities like the pool and gym were fine, but during peak hours, the pool was crowded. Plus, amenities like a buggy service helped, but I sometimes found it lacking.

Roy

United States, November 2024

5.0/10

I had a really nice stay at the Intercontinental Hanoi Westlake. The location offered a peaceful escape from the bustling Old Town, while still being just a short taxi ride away. My room featured a lovely view of the lake, and although it was a bit dated, it was comfortable for my four-night stay. The staff were incredibly welcoming and attentive, making it a nice experience. though the noise from the nearby Sunset Bar could use some consideration for a quieter atmosphere.

Rooms

8.0

My room on the 4th floor with a lake view was cozy, but I missed having a proper dining table. The bed was slightly firm, but I managed to sleep well during my stay.

Service

10.0

The staff were excellent, greeting me with warm smiles from check-in to check-out. They ensured I felt valued throughout my time at the hotel.

Location

9.0

The hotel is set in a beautiful lakeside area, which provided a calm atmosphere away from the busy city center. It served as a great base for exploring Hanoi.

Dining

7.0

While room service was available and enjoyable, some dining experiences could be improved, especially at the Saigon restaurant where the food quality varied.

Facilities

8.0

The amenities, including a refreshing juice bar and an excellent breakfast buffet, stood out. However, some improvements in room comforts would enhance the experience.

Mark

United States, October 2024

5.4/10

My stay at the Intercontinental Hanoi Westlake was quite enjoyable overall, even though there were some bumps along the way. The location on the lake was peaceful and beautiful, perfect for chilling out, but it was a bit far from popular tourist spots. While the service was friendly and staff attentive, I encountered some issues with my room that weren't up to par for a five-star experience. The dining options offered a great buffet, but I felt limited in my choices. I would rate my stay a solid 8 out of 10.

Rooms

7.0

The room was spacious with a lovely balcony view over West Lake, but it did feel a little dated and had issues with humidity and some faulty amenities.

Service

8.0

The staff were friendly and helpful, although I did experience some communication barriers which made things a bit tricky at times.

Location

6.0

I loved the serene lakeside setting, which was a nice escape from the hustle of the city, but it was a bit too far from major attractions for my liking.

Dining

7.0

The buffet breakfast was impressive and visually appealing, but I wasn't thrilled about the lack of a la carte options aside from room service.

Facilities

7.0

The hotel provided decent facilities like a gym and pool, but it felt like there were limited activities offered on the premises beyond enjoying the views.